Our Remake & Warranty Policy
The cost for fabricating custom made dental appliances cannot be refunded. A credit may be issued by Mulloy Dental Lab directly to a dentist's account when cases do not meet Mulloy Dental Lab’s High standards for quality, fit and aesthetics.
Remake Policy
All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:
1. We inquired about the case i.e. die, margin or impression. However, the dentist or office approved and requested completion of the case.
2. We requested a try-in, but the dentist or office declined and asked for a completed case.
3. The teeth are re-prepped.
4. There is a shade or design change different from the original request.
5. The partial denture or frame fits the master cast.
6. The case was cancelled after construction was started. Fabrication starts the day we receives the case and construction has begun. The case will be billed accordingly.
No charge remakes must have the original model work, impressions and dental restorations returned for credit to be considered.
Remake cases are carefully evaluated and if determined to be a impression issue a remake charge will be applied
Any credit balance on a account must be used for lab services within 60 days from the date of issue or it expires.
PRODUCT WARRANTY
No Warranty
Immediate Partials and Dentures
Flexible Partial Repairs
30-Day
Repairs
Ortho Appliances
1-Year Crown and Bridge
All-Ceramics
IPS e.max®
Zirconia
Layered Zirconia
PFMs
Non-Precious, Semi-Precious and High-Noble
Full-Cast
Non-precious, Semi-Precious and Full-Gold
5-Year Crown & Bridge
Bruxers
Full contour Zirconia
1-Year Removables
Cast Partial Dentures
Quality Partials with Classic or equivalent teeth.
Non-Metal Partials
Flexible Partials, All-Acrylic Partials
Dentures
Quality Dentures with Classic or equivalent teeth
5-Year Removables
Signature Cast Partial Dentures
Vitallium 2000® and Portrait IPN Teeth
Signature Dentures
Portrait IPN Teeth and Dentsply’s Success system
Remake Policy
All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:
1. We inquired about the case i.e. die, margin or impression. However, the dentist or office approved and requested completion of the case.
2. We requested a try-in, but the dentist or office declined and asked for a completed case.
3. The teeth are re-prepped.
4. There is a shade or design change different from the original request.
5. The partial denture or frame fits the master cast.
6. The case was cancelled after construction was started. Fabrication starts the day we receives the case and construction has begun. The case will be billed accordingly.
No charge remakes must have the original model work, impressions and dental restorations returned for credit to be considered.
Remake cases are carefully evaluated and if determined to be a impression issue a remake charge will be applied
Any credit balance on a account must be used for lab services within 60 days from the date of issue or it expires.
PRODUCT WARRANTY
No Warranty
Immediate Partials and Dentures
Flexible Partial Repairs
30-Day
Repairs
Ortho Appliances
1-Year Crown and Bridge
All-Ceramics
IPS e.max®
Zirconia
Layered Zirconia
PFMs
Non-Precious, Semi-Precious and High-Noble
Full-Cast
Non-precious, Semi-Precious and Full-Gold
5-Year Crown & Bridge
Bruxers
Full contour Zirconia
1-Year Removables
Cast Partial Dentures
Quality Partials with Classic or equivalent teeth.
Non-Metal Partials
Flexible Partials, All-Acrylic Partials
Dentures
Quality Dentures with Classic or equivalent teeth
5-Year Removables
Signature Cast Partial Dentures
Vitallium 2000® and Portrait IPN Teeth
Signature Dentures
Portrait IPN Teeth and Dentsply’s Success system
Prices and materials and remake policy are subject to Change without notice